Ink Custom Tees Frequently Asked Questions

We get it. T-shirt printing can be confusing! There's nothing embarrassing about having questions. All you have to do is ask. To start, we've compiled a list of FAQs regarding our policies and procedures. Read through them below, and if you still have a question, just give us a call. 

Can you design my artwork?

Absolutely! We have 4 in-house graphic designers that are very qualified to get you a great looking design. Art fees range from $35-$250 depending on the complexity of the design. Art turnaround takes 3-5 business days. Contact us today to get a custom quote on your art needs.

Can I submit my own artwork?

Definitely! We love working with other artists. All we ask is that you provide your artwork as a vector AI, EPS, or PDF. If you design in Photoshop, that is fine too. Please supply us with a high resolution, layered PSD set at 300dpi. If you have no clue what any of that means, don't worry! Contact us today, and let us know what you CAN provide us with. Depending on the quality, an art fee may apply.

What are your price breaks and minimums?

Because of our large staff and top of the line equipment, it's not very profitable for us to jobs with less than 24 pieces. After that quantity, there are price breaks that we give our customers. They are:

  • 36 quantity
  • 72 quantity
  • 144 quantity
  • 288 quantity
  • 576 quantity
  • 1000 quantity
  • 2000 quantity
  • 3000+ quantity
Contact us today to get a quote on your specific job! Call, or fill out this easy Quote Form to get started.
What is the standard production turnaround time?

Once the full order is submitted, your order should take no more than 2 weeks to get to you. However, it's possible that our turnaround times may vary during our busiest season (April-July). We consider an order fully submitted once the art and pricing have been approved, and we've been given the sizes and quantities.

Can I rush my order?

Yes! All standard orders are on a first-come, first-serve basis, and they can expect delivery in 2 weeks. However, if you'd like your order in less than 2 weeks, we can almost always make it happen for you. To make this happen, we often have to pay our people overtime, expedite shipping from our providers, and re-work our production schedule to give you priority. Because of that, we do require a $75 rush fee.

What if I have youth sizes and adult sizes in my order?

We can print on garments from toddler sizes all the way up to adult 6XL. However, you wouldn't want the same design size printed on all of them would you? Because of the screen printing processes, any time you want a different screen size, it requires a separate job all together. So, if you had 100 toddler sizes, 100 youth sizes, and 100 adult sizes, they would each be priced as 100qty jobs. (Not a 300qty job). There is an exception regarding youth and adult sizes. If your smallest size is a Youth Medium, we can still fit those on the adult palettes. In that case, we could run Youth Medium - Adult 6XL as one job.

Can I mix and match garment colors and ink colors within a job?

You can, but it may get tricky. As long as the design and the ink colors do not change, you can print on multiple colored shirts within 1 job at NO extra cost. However, if the ink colors change, that would cost $25 per ink change. This is because of the time it takes to clean the ink out of the screen, and place new ink on it. Any substantial design change requires a separate job all together.

What print locations can I choose from?

The short answer is: almost anywhere. The long answer is there are some locations that require a special setup or type of ink. For those, an extra fee may be added. Here are the standard locations that do NOT require an extra fee:

  • Full Front
  • Left Chest
  • Right Chest
  • Center Front
  • Left Hip
  • Right Hip
  • Full Back
  • Back Tag
  • Left Sleeve
  • Right Sleeve

Some other locations that may require an extra fee:

  • Off the collar 
  • Off the bottom
  • Printing on the inside
  • Re-tag printing
What is your maximum printing size?

Our maximum dimensions are mostly determined by the available space on the garment. The standard printing press pallet size is about 15" wide by 23" tall. This covers mostly every garment as a full-sized print. Exceeding these dimensions may result in printing over seams, pockets, collars, etc. Jumbo printing may be available upon request, but please contact someone today to talk through your sizing options.

What type of specialty printing do you offer?

80% of orders use eco-friendly plastisol inks. This is the standard in the industry. However, we can also incorporate all kinds of specialty printing. Call today and ask about:

  • Glitter inks
  • Foils 
  • Water-based
  • Fashion-based
  • Reflective inks
  • Vinyl heat transfer
  • 4-Color Processed
  • & more...
Will I get to preview my design before I order it?

Yes! We provide you with a free digital mockup of each design we make. And, if you want to make any changes, we'll provide you with another digital mockup of that change free of charge. As for seeing a physical, screen-printed or embroidered sample, we do require a $75 production sample fee. If you would like to see and feel the garments WITHOUT your design on them, we can order those for you for free as well (within reason).

Could I tour your facility?

We would love nothing more! We have a great facility, and a very friendly staff. We'd love to have you come by. Check out the Contact page for our phone number and address, and you can schedule your own personal tour! Maybe we'll even let you print a shirt of your own?